Delivery of your Order
First Day Covers & Stamp Sheets
All First Day Covers and Stamp Sheets are despatched by first class post (or Air Mail if applicable) inside a stiffened outer envelope. All prices include Postage & Packing to anywhere in the world. All items are sent at customer's own risk.
Normally all stock items are despatched within a couple of days of receipt of order. In the unlikely event that your covers have not arrived within seven days then please email us and we will investigate. You will appreciate that items do occasionally get held up in the post and this is entirely outside of our control - however this does not happen very often.
Please bear in mind that orders for future issues cannot be sent out until the actual issue date. We normally endeavour to get these to you by the day of issue. Sometimes there are delays beyond our control, so once again please allow seven days before querying non-delivery.
BFDC Catalogues are despatched by 2nd Class Post in a padded envelope. These are sent out separately. Therefore if you order covers and a catalogue, you will receive two items of post. The Stamp Organisers are despatched separately by 1st Class Post. The FDC and Smilers albums are despatched by our supplier - these are sent by Parcel Post and require somebody at home to sign for the package. If you have nobody at home, then please ask a neighbour to take it in for you. In the event that nobody is available, Parcel Force will leave a note asking you to collect it from their depot.
If you have ordered online by credit/debit card, your email confirming your order will list the future orders separately.